Tickets are sold on a non-refundable basis as per the terms of sale. Exchanges can however be made when possible. Depending on availability, exchanges can be made for the same show, an admin fee of £3 per ticket will apply. Alterations are free of charge If booked within the last 24 hours.
Should you want to complete the exchange, please call us on 0343 208 6000 between 09:00 - 20:00 Monday - Friday 9am - 8pm, 10am - 8pm Saturdays and 10am - 6pm Sundays.
If you test positive for covid, and your booking is more than 24 hours in advance, we can exchange or refund your booking (Ticket insurance and transaction fees are non refundable). Please call us on the number above to discuss your booking.
If you would like to review your booking in more detail we're able to on a case by case basis if your circumstance is an extenuating one. If you do feel this is the case, submit a written query to Visitor Services at The Lowry, click here to email us via web-form.