Tickets are sold on a non-refundable basis as per the terms of sale. Exchanges can however be made when possible. Depending on availability, exchanges can be made for the same show, an admin fee of £3 per ticket will apply. Alterations are free of charge If you call us within 24 hours of making the booking.
Should you want to complete the exchange, please call us on 0343 208 6000. We're open Monday - Friday 9am - 8pm, Saturdays 10am - 8pm, and Sundays 10am - 6pm.
If you test positive for covid, and your booking is more than 24 hours in advance, we can exchange or refund your booking (Ticket insurance and transaction fees are non refundable). Please call us on the number above to discuss your booking.
If you have purchased ticket insurance, you can check the terms of the insurance, and submit your claim, by visiting www.securemybooking.com
If you would like to review your booking in more detail, we're able to on a case by case basis if your circumstance is an extenuating one. If you do feel this is the case, either submit a written query to Visitor Services at The Lowry, click here to email us via web-form, or call us on 0343 208 6000.