Tickets are sold on a non-refundable basis as per the terms of sale.
Exchanges can be made when possible, depending on availability. Exchanges must be for the same show, and an admin fee of £3 per ticket will apply. We are able to refund or exchange your booking if made within 24 hours of the original transaction.
Should you wish to complete the exchange, please call us on 0343 208 6000. We're open Monday - Friday 9:00am - 8:00pm, Saturdays 10:00am - 8:00pm, and Sundays 10:00am - 6:00pm. Alternatively, you can email us at info@thelowry.com.
If you would like to review your booking in more detail, we can investigate on a case by case basis if your circumstance is an extenuating one. If you do feel this is the case, either submit a written query to Visitor Services at The Lowry, click here to email us via web-form, or call us on 0343 208 6000.