If you or a member of your party have tested positive for COVID-19, you may exchange your tickets to an alternative date for the same show or performance. This request must be made more than 24 hours in advance of your date of visit, in line with our terms and conditions.
If we can assist with an exchange in these circumstances, please call our box office on freephone 0343 208 6000 Monday - Friday 9am - 8pm, Saturdays 10am - 8pm and Sundays 10am - 6pm.
If you purchased refund protection, and can provide a positive PCR test, you may be able to claim a refund via our insurance partner by visiting www.securemybooking.com, and clicking on 'submit claim'.