There may be a number of reasons you can't login.
Check firstly you're using the right email address as you login. If you've recently changed your email, you may need to use your old email address to login.
The Lowry has a sister brand called Quaytickets - please ensure you're logging into the right account, you may have a separate Lowry and Quaytickets account, so please ensure you use the right login details for the right account.
We know some customers have more than 1 account in our system. If this is the case, we need to merge your accounts for you first. Please email email@example.com, or firstname.lastname@example.org, so we can look at your accounts for you.
If you still can't login, the fastest way to get assistance is calling on freephone 0343 208 Monday - Friday 9am - 8pm, Saturdays 10am - 8pm and Sundays 10am - 6pm.